At the heart of Pennsylvania’s tourism capital, the call to service comes from the front desks, the kitchens and the classrooms.
The call also comes from York College’s innovative hospitality management major program. To an aspiring hotelier, destination marketing specialist or event manager, the program itself serves the diverse needs of its students by preparing them for equally diverse careers in this service industry.
“In our program, students are receiving the requisite business education, but we are also focusing on the people and the product, and heavily on the people — the employee and the customer experience,” says Dr. John G. Hughes, program director and chair of the Hospitality, Recreation and Sport Management department.
York College has the talents of Dr. Joseph Scarcelli (right) on its hospitality management faculty. The Niagara University professor arrived in York last year with not only more than 15 years of experience in the field, but also an alacrity for connecting students to employers who are hiring for positions in hospitality management.
Scarcelli says York College’s focus on faculty-student interaction and array of practical learning opportunities available in downtown York and York County made him eager to teach in York.
“Hospitality is about creating the best guest experience,” he says. “It’s about giving students an appreciation for everything — food, beverages, customer service — that goes into the guest experience.”
Hughes adds that the hospitality management program also benefits York’s economy, as students get real-world exposure of what living and working in York is like. “You wouldn’t believe how generous our hospitality partners are toward our students. This college is continuing to build a great hospitality management program, and the York community is helping to make that happen. There’s no reason students can’t stay in the area and pursue opportunities for themselves, especially downtown.”
York College of Pennsylvania
441 Country Club Rd.
York, PA 17403